Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Bodichek
Bodichek Wound Care & First Aid Supplies
Bodichek is a value-focused range of everyday wound care and clinical consumables: sterile island dressings, waterproof film dressings, elastic cohesive bandages, alcohol swabs, tourniquets and tongue depressors. The range is used in clinics, aged care, workplace first aid and at home, and is sold in clinic-friendly boxes with carton options on selected lines.
Platinum Health Supply stocks the Bodichek range alongside our wider wound care collection, with delivery Australia-wide.
Shop the Bodichek Range
Bodichek Non-Woven Island Dressings (Sterile)
All-in-one adhesive dressings with a soft non-woven border and an absorbent, non-adherent pad for light to moderately exuding wounds such as cuts, abrasions and post-operative incisions. Hypoallergenic and latex-free.
- 7 x 5cm – 50 per box (cartons available)
- 9.5 x 7cm and 12 x 9cm – 25 per box
- 15 x 9cm and 20 x 9cm – 20 per box, for longer incisions
Bodichek Waterproof Film Island Dressings (Sterile)
A central absorbent pad surrounded by a breathable, waterproof film that keeps out water and contaminants, so the wound stays covered while showering.
- 5 x 4cm and 7 x 5cm – 50 per box
- 9.5 x 7cm and 12 x 9cm – 25 per box
- 20 x 9cm – 20 per box
Bodichek Elastic Cohesive Bandages
Self-adherent bandages that stick to themselves but not to skin or hair, so no clips or tape are needed. Use them to hold dressings in place or for light compression and support of sprains and strains. All rolls are 4.5m long.
- 2.5cm – fingers and toes (blue)
- 5cm – hands and wrists (skin, blue)
- 7.5cm – wrists, ankles and forearms (skin, white, blue)
- 10cm – knees, legs and larger areas (skin, white)
- Assorted colours – 7.5cm and 10cm
Bodichek Skin Prep & Clinical Consumables
- Alcohol Swabs 3 x 6cm – individually wrapped isopropyl alcohol swabs for skin prep before injections and blood tests, 200 per box
- Latex-Free Tourniquet – single patient use, for venepuncture and cannulation
- Quick Release Tourniquet – reusable, with a quick-release buckle
- Tongue Depressors – smooth wooden depressors for oral and throat examinations, 250 per pack
Which Bodichek Dressing Should I Choose?
- Dry, everyday wound that needs a breathable cover: Non-Woven Island Dressing.
- Wound that must stay dry while showering or washing: Waterproof Film Island Dressing.
- Need to hold a dressing on a limb or give light support: Elastic Cohesive Bandage.
- Sizing: choose a dressing whose pad covers the whole wound, with the adhesive border sitting on healthy skin.
For heavily exuding, infected or chronic wounds, see our advanced dressings and speak to your nurse or GP.
Who Is Bodichek For?
- GP clinics, medical centres and pathology collection
- Aged care and community nursing providers
- Workplace first aid kits and first aid officers
- NDIS participants and home carers
- Sports clubs needing cohesive strapping
Bodichek FAQs
What products does Bodichek make?
Our Bodichek range covers sterile non-woven island dressings, sterile waterproof film island dressings, elastic cohesive bandages (2.5cm to 10cm), isopropyl alcohol swabs, latex-free and quick-release tourniquets, and wooden tongue depressors.
Are Bodichek island dressings sterile?
Yes. Both the Bodichek Non-Woven Island Dressings and the Waterproof Film Island Dressings are sterile and individually packed.
Can I shower with a Bodichek waterproof dressing?
Yes. The Waterproof Film Island Dressing has a waterproof film border designed to keep water out during showering. Replace it if the edges lift or the pad becomes saturated.
Do Bodichek cohesive bandages stick to skin?
No. They stick only to themselves, so they don't pull on skin or hair when removed and need no clips or tape.
Are Bodichek products latex-free?
The non-woven island dressings and the single patient use tourniquet are latex-free. Check each product page for individual product details.
Can I buy Bodichek in bulk?
Yes. Most lines are sold by the box, and selected products are also available by the carton. Contact our team for clinic, aged care or NDIS bulk quotes.
Why Buy Bodichek from Platinum Health Supply?
- Box and carton pricing for clinics, aged care and workplaces
- Delivery Australia-wide, with free shipping on eligible orders
- NDIS-friendly ordering with itemised invoices
- Friendly Australian customer support and our Epping showroom
Looking for more? Browse cohesive bandages, fabric island dressings, swabs or the full wound care brands range.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
