Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Mattresses
Mattresses & Mattress Covers – Supportive, Safe, and Built for Restorative Sleep
A good night’s sleep is one of the most important parts of care and the right medical mattress can make all the difference. Designed for comfort, pressure relief, and support, our hospital mattresses and mattress covers provide a reliable foundation for rest and recovery in both home and professional care environments.
Whether you’re caring for an elderly loved one, supporting someone with mobility challenges, or outfitting a healthcare facility, our hospital bed mattresses are designed to balance clinical performance with everyday comfort.
Why Choose a Medical Mattress
A quality hospital mattress does more than improve sleep. It promotes healing, reduces injury risk, and makes care safer and easier for everyone involved.
The right medical mattress can:
- Reduce the risk of pressure injuries for individuals spending long periods in bed
- Improve spinal alignment and circulation for better rest
- Support safe repositioning and transfers for carers
- Provide long-lasting comfort and hygiene through durable, clinical-grade materials
From high-spec pressure care options to durable standard models, our collection ensures every user gets the support they need, no matter the level of care required.
Hospital Mattresses and Accessories
Our Mattresses & Mattress Covers Collection includes a wide selection of products designed to enhance rest, safety, and durability across all care settings.
- Pressure Care Mattresses – Engineered to prevent and manage pressure injuries with layered foam, air, or gel technologies that distribute weight evenly and reduce friction.
- Standard Mattresses – Supportive and affordable foam designs suitable for short-term or low-acuity care in homes, clinics, and residential facilities.
- Mattress Protectors & Overlays – A curated range of overlays, protectors, and accessories that boost comfort and extend mattress life.
All models are compatible with standard and adjustable medical beds, making setup easy and care efficient.
Best Sellers – Trusted for Comfort and Clinical Reliability
Our most popular medical mattresses and mattress covers combine advanced materials with proven performance, designed for real-world care environments.
- Everysleep Ultima Comfort Mattress - A premium high-density foam mattress that offers exceptional pressure redistribution and support. Ideal for long-term use in aged care or home recovery settings.
- Conni Micro-Plush Waterproof Mattress Encasement (King Single) - Soft, breathable, and fully waterproof — this mattress cover protects against spills and moisture while maintaining a comfortable sleeping surface. Perfect for incontinence management and hygiene protection.
- Sheepskin Medical Wild Goose Rug Overlay (Light Ivory, Non-Medical Grade) - Naturally soft and breathable, this overlay provides temperature regulation and gentle cushioning, ideal for pressure care and comfort layering.
- ADL Sheepskin Medical Wild Goose Foot Rest Overlay (Pressure Care Assistant) - Designed to reduce pressure on the heels and lower legs, this footrest overlay helps maintain comfort and prevent skin breakdown in long-term care settings.
- iCare ActiveX IC20 Mattress - Combining responsive foam with ActiveX pressure redistribution, this mattress adapts to body shape and movement, providing advanced support for users at risk of pressure injury.
Learn More: Pressure Care Mattresses for Chronic Conditions
If you’re unsure which mattress is right for your needs, our expert blog What to Look for in a Pressure Care Mattress for Chronic Conditions is a must-read.
It explores:
- Why pressure care matters for people with limited mobility or chronic illness
- How pressure care mattresses help prevent ulcers and skin breakdown
- How to match a mattress to the condition — from early-stage prevention to complex wound management
- Key features to look for, including material density, airflow, and waterproofing
Understanding these features helps carers and buyers make informed choices that improve comfort, reduce risk, and support long-term health.
The Platinum Health Supply Promise
We believe rest and recovery should never be compromised. That’s why we stock only quality-assured hospital mattresses and bed covers used in aged care, rehabilitation, and hospital settings across Australia.
With NDIS funding support, fast nationwide shipping, and personalised advice from our Epping showroom, we make it easy to find the perfect match for your care needs.
Each mattress is carefully selected for comfort, hygiene, and clinical safety — because better sleep means better care.
Funding Support for Mattresses and Pressure Care
Platinum Health Supply proudly supports Australian funding programs such as NDIS, My Aged Care, and Home Care Packages (HCP). Many of our hospital bed mattresses and pressure care products are eligible for funding assistance.
Our team can help you select the right medical mattress and provide itemised invoices for easy claiming. Whether you need a waterproof mattress cover, a pressure care overlay, or a hospital-grade mattress, we’ll make the process simple and compliant.
Take the Next Step
Browse our Mattresses & Mattress Covers Collection to discover Australia’s most trusted range of medical mattresses and pressure care solutions. Whether you need a hospital bed mattress for home recovery or a waterproof cover for added protection, you’ll find options to suit every budget and care level.
You can also try our mattresses in person at our Epping Showroom, where our team can demonstrate different comfort levels, materials, and pressure care technologies to help you choose with confidence.
Because when rest and recovery truly matter, the right mattress can make all the difference.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
