Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Mobility Madness
Mobility Madness Clearance Sale!
Up to 50% Off Selected Mobility Equipment
This is the big one.
Lift chairs. Adjustable beds. Scooters. Power chairs. Mattresses.
Now clearing at up to half price.
These aren’t small savings. On selected models, you’re saving thousands.
Final stock. No restocks. When it’s sold out, that’s it.
Not Sure Which Model Is Right?
Call Us at 1300 604 499
Mobility equipment is a big decision and choosing the right model matters.
If you’re unsure which lift chair, bed, scooter or power chair suits your needs, speak to our Australia-based customer support team on 1300 604 499.
We’ll talk through your requirements, your home setup and your budget to help you choose with confidence.
Prefer to try before you buy? Victorian customers are welcome to visit our Epping showroom to trial selected models in person.
Don’t guess. Get the right advice.
Come Try It for Yourself
Want to see it in person?
Visit our showroom at:
Unit 2/51 Trafalgar Rd, Epping VIC 3076
Trial selected lift chairs, adjustable beds, scooters and more with guidance from our team.
For big-ticket equipment, nothing beats seeing it up close and testing it for yourself.
Have questions before you come in? Call our Australia-based team on 1300 604 499.
Based in Victoria? Ask About In-Home Trials
If you’re located in Victoria and unable to attend our Epping showroom due to disability, we may be able to arrange an in-home trial on selected products.
Availability depends on product type and location.
Call 1300 604 499 to discuss your situation and check eligibility.
We’re here to help you make the right choice with confidence.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
