Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Personal Wipes
Personal Wipes for Patient & Home Care
Keeping someone clean and comfortable when a shower isn't on the cards is one of those everyday care challenges that deserves a proper solution. Whether you're looking after a family member at home, working in aged care, or stocking a clinical ward, the right personal wipes make a real difference to skin health, to dignity, and to how smoothly your day runs.
What's in This Collection
We carry a solid range of personal wipes from brands that healthcare providers actually trust. That means wipes that are strong enough not to fall apart mid-use, gentle enough for sensitive and fragile skin, and effective enough to do a proper job without soap and water.
- You'll find bath-in-bed wipes from Reynard — a favourite in hospitals and aged care for full-body cleansing without a shower.
- For continence care, we stock incontinence wipes and Clinell Contiplan cloths, which are designed specifically for skin that needs a bit more looking after.
- If flushability matters to you, Kleenex and Ocean Healthcare both offer flushable options that are kinder to plumbing and the environment.
- And for carers who want maximum flexibility, dry wipes can be used wet or dry, with or without additional cleansing products.
Whatever the situation, there's something here that fits.
Featured Products
- Reynard Bath-in-Bed Wipes - For days when a shower isn't possible, these thick, pre-moistened wipes do a proper full-body clean without the need for rinsing. They're warm-able in the microwave, which is a small thing that makes a big difference for patient comfort. Widely used in hospitals and residential aged care.
- Clinell Contiplan Cloths - These aren't your average incontinence wipes. Clinell Contiplan cloths are designed to both cleanse and protect, depositing a thin barrier film on the skin that helps prevent moisture-associated skin damage — a real concern for anyone dealing with frequent incontinence. One cloth does the job of multiple steps.
- Incontinence Wipes - Large, durable, and gentle — these are built for continence care specifically. Soft on sensitive skin, strong enough to handle the task, and available in bulk so you're not running out at the wrong moment.
- Kleenex Flushable Wipes - A familiar brand doing what it does well. These are moist, gentle, and safe to flush — handy for home care settings where convenience matters and you don't want extra waste sitting around.
- Ocean Healthcare Flushable Wipes - Another solid flushable option, favoured for its softness and skin-friendly formulation. Good for everyday personal hygiene and comfortable for people with sensitive skin.
- Dry Wipes - The unsung hero of the wipes world. Use them dry as a soft alternative to tissues, or wet them with water or a cleansing lotion for a fully customisable clean. Great for facilities that prefer to control exactly what goes on a patient's skin.
Who These Wipes Are For
Personal wipes tend to land in the shopping basket of people who are doing something genuinely important: caring for someone who needs a hand with the basics of daily hygiene.
- That might be a nurse or aged care worker managing hygiene routines for multiple residents, where efficiency and gentleness both matter.
- It might be a family carer looking after a parent or partner at home, trying to make uncomfortable situations as dignified as possible.
- It could be an NDIS support worker who needs reliable products that won't irritate sensitive skin or cause extra hassle.
- Or it might be someone who's recovering from surgery or illness and needs a practical way to stay clean between proper showers.
Whatever the situation, these wipes are designed to make care easier and to treat the person being cared for with the respect they deserve.
Why Platinum Health
We've been supplying healthcare professionals and home carers with products they can rely on, and personal wipes are no exception. Every brand in our range has been chosen because it actually performs, not because it was cheap to stock.
A few things worth knowing: we offer fast nationwide delivery, so you're not waiting around when supplies run low. We stock bulk quantities for facilities and regular carers who go through wipes quickly.
Our prices are competitive, and if you find something cheaper elsewhere, get in touch. We offer a price match guarantee. And if you've got questions about which wipe is right for your situation, you can call us, chat online, or pop into our Epping showroom.
We've also got NDIS instant checkout available, so NDIS participants can purchase directly without the back-and-forth.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
