Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Poise
Poise Bladder Leakage Pads & Liners for Women
Bladder leakage is more common than most people realise. It affects 1 in 2 women at some point, and it turns up at the most inconvenient times: a sneeze, a workout, a laugh, a long drive. Poise exists to make it a non-issue. Not something to manage anxiously, just something to handle quietly and get on with your day.
The Poise range we stock covers pads and liners for light to overnight bladder leakage, including the LiveFree line for active everyday use. All designed specifically for bladder leakage, not repurposed from period protection.
Why Poise — Not a Period Pad?
It's a fair question, and the answer matters. Period pads are designed for a different kind of flow. Bladder leakage happens suddenly and in larger volumes, and a pad not designed for it can leave you feeling wet, uncomfortable, and under-protected.
Poise pads offer discreet protection that is twice more absorbent than period pads, ideal for regular or heavy leaks, limited toilet access, or full bladder loss. The LiveFree range takes it further: Poise LiveFree Pads are 5 times drier than leading period pads, with a unique INSTA ABSORB Zone that quickly locks away moisture, keeping you dry and at ease.
That's the difference. Poise pads are built for what they're actually used for.
What's in the Poise Collection
The range splits into two formats: pads for moderate to heavier leakage, and liners for lighter everyday protection.
Pads. Available across multiple absorbency levels to suit different situations. Regular and Extra pads handle moderate leakage for everyday use. Extra Plus and Super pads step up for heavier leakage. Overnight pads provide extended coverage for nighttime protection.
The LiveFree range — available with and without wings — features an ultra-thin design with the INSTA ABSORB Zone for targeted, discreet protection throughout the day. The ultra-thin design provides all-day comfort, with up to 12 hours of odour protection.
Liners. For lighter leakage and everyday freshness. Light Liners and Extra Light Liners for the smallest amounts of leakage, Regular Liners for slightly more, and Extra Long and Ultra Long Liners for women who need more coverage length without stepping up to a full pad. All are slim, discreet, and dermatologically tested.
Who the Poise Range Is For
Women managing light bladder leakage day to day. A laugh, a sneeze, a sudden urge. The liner and lighter pad range handles this discreetly without feeling like you're wearing something clinical.
Women with more significant leakage. The Extra, Extra Plus, Super, and Overnight pad range covers moderate to heavy leakage for women who need reliable, higher-absorbency protection across the day and night.
Active women who want to stay comfortable. The LiveFree slim, contoured shape is designed for a discreet fit that moves with your body, ensuring confidence and freedom of movement.
Women who've been using period pads and finding them inadequate. Period pads aren't designed for bladder leakage. Switching to a product that actually does the job makes a real difference to day-to-day comfort and confidence.
Women post-pregnancy or post-surgery. Bladder leakage is common after childbirth and certain surgical procedures. Poise provides practical, discreet protection during recovery and beyond.
Why Buy Poise from Platinum Health?
We stock the full Poise range available in Australia — pads across all absorbency levels, the LiveFree line, and liners from light to ultra long. Fast nationwide delivery, competitive pricing, and a price match guarantee.
NDIS instant checkout is available for participants purchasing under their plan. And if you're not sure which product is right for your level of leakage, give us a call on 1300 604 499 or use the live chat.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
