Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Sentry Medical
Sentry Medical, Wound Care & Surgical Consumables
Sentry Medical is an Australian healthcare products company supplying wound care dressings, surgical consumables, and infection control products to hospitals, healthcare facilities, and home care settings. The range includes AsGUARD wound care, alongside surgical apparel, gloves, gauze, and instrument packs under Sentry Medical's other product lines.
What's in the Sentry Medical range
Wound Care
Sterile dressings, absorbent gauze, and adhesive tapes for everyday and post-surgical wound management, including the AsGUARD range.
Clinical and Protective Apparel
Isolation gowns, aprons, theatre caps, overshoes, and face shields under the Owear brand, along with face masks and gloves, built for infection control in clinical settings.
Surgical Consumables
Instruments, procedure packs, and drapes for use in surgical and clinical procedures.
Gauzes and Swabs
Sterile gauze swabs and general wound care consumables, including the Threadx range.
Hygiene and Waste Management
Clinical waste bags and multipurpose towels, including the Senturian and Verasoft ranges, for infection control and general clinical hygiene.
How to choose from the Sentry Medical range
What you need depends on the setting.
For wound care and dressing needs, the AsGUARD range covers everyday and specialised wound dressings.
For infection control and protective apparel, gowns, gloves, masks, and face shields are designed for clinical environments where hygiene and barrier protection matter most.
For surgical procedures, instrument and procedure packs are built to support consistent, sterile setup for clinical and surgical use.
For general clinical hygiene, waste bags and multipurpose towels support day-to-day infection control practices in a facility.
If you're setting up or restocking a clinic and need a mix of these categories, our team can help put together a combined order rather than ordering each category separately.
Who Sentry Medical products are suited for
The range is designed for hospitals, general practices, aged care facilities, and healthcare providers who need a consistent, reliable supply of wound care, infection control, and surgical consumables in one place.
Ordering for a clinic, facility, or business
If you're ordering for a clinic, hospital, aged care facility, or other healthcare business, particularly if you need a mix of products across wound care, apparel, and surgical consumables, contact our team directly rather than placing several separate standard orders. We'll help you put together an order that matches what your facility actually needs, confirm current stock, and discuss quantities for a one-off bulk order or an ongoing supply arrangement.
Getting started
- Identify what you need from the categories above: wound care, protective apparel, surgical consumables, or hygiene products.
- Ordering a mix of products, or in volume? Contact our team to discuss quantities and put together a combined order.
- Not sure what fits your facility's needs? Reach out with details of your setting and use case, and we'll help you choose.
- Ready to order? Browse the range above and select your products.
Frequently Asked Questions
What does Sentry Medical make?
Sentry Medical produces wound care dressings, surgical consumables, protective apparel, and infection control products for hospitals, clinics, and healthcare facilities.
Is AsGUARD part of the Sentry Medical range?
Yes. AsGUARD is Sentry Medical's wound care brand, covering dressings, bandages, and specialised wound care products.
Does Sentry Medical supply protective apparel and PPE?
Yes, under the Owear brand, including isolation gowns, aprons, theatre caps, overshoes, and face shields.
Can I order Sentry Medical products in bulk for a healthcare facility?
Yes. Contact our team directly to discuss quantities, availability, and ongoing supply for clinics, hospitals, and healthcare facilities.
Can I order a mix of wound care and protective apparel products together?
Yes. Contact our team and we can help put together a combined order across product categories.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
