Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Walkers & Rollator Aids
Walkers & Rollator Aids – Stability, Confidence, and Comfort in Every Step
Staying active is one of the best ways to stay healthy and independent. Our Walkers & Rollator Aids Collection is designed to help Australians of all ages move with greater confidence, whether it’s for short trips around the home, longer walks outdoors, or safe rehabilitation after surgery or injury.
From lightweight walkers for elderly users to sturdy rollator walker models with built-in seating and brakes, every product in this collection supports comfort, balance, and mobility.
At Platinum Health Supply, we believe the right mobility walker doesn’t just restore movement. It restores freedom.
Types of Walkers & Rollators
Our collection offers a variety of designs to suit every lifestyle and mobility level — from indoor convenience to outdoor performance.
- Seat Walkers / Rollators – Multi-purpose rollator walker designs with built-in seats, storage, and ergonomic handbrakes for comfort and practicality.
- Tri Wheel Walker – Lightweight and manoeuvrable, ideal for narrow hallways, tight corners, and indoor spaces.
- Indoor Walker – Compact mobility walkers designed for smooth indoor movement with easy-folding frames.
- Knee Walker – A stable, steerable alternative to crutches that provides comfort and mobility during lower leg recovery.
- Walking Rollator Accessories – Enhance comfort and convenience with storage bags, trays, and backrests designed to fit most rollators.
- Replacement Parts – Wheels, brakes, and grips to keep your walker or rollator performing safely for the long term.
- Crutches, Canes & Walking Sticks – Additional walking supports for users who require varying levels of assistance.
Every model is tested for quality, stability, and ease of use, ensuring you or your loved one can move freely and safely.
Best Selling Walkers & Rollators – Trusted Mobility for Australian Seniors
Our best selling walkers and rollators combine smart design with real-world practicality. Trusted by healthcare professionals, aged care facilities, and NDIS participants, these products help users walk with confidence — indoors and out.
- Aspire Vogue Indoor Walker (Champagne / Black) - A stylish and lightweight indoor rollator walker with an integrated tray and bag, designed for safe use around the home or care facility.
- Aspire Classic 6" Wheels Seat Walker - A reliable mobility walker for seniors, offering easy manoeuvrability, hand brakes, and a padded seat for rest breaks during walks.
- Breezy Forearm Crutches - Durable aluminium crutches that provide forearm support for users recovering from injury or surgery, an ideal transition aid to improve mobility.
- Aspire XL Seat Walker / Rollator (Silver) - A heavy-duty rollator mobility walker with extra seat width and strength, designed to support larger users without compromising comfort or safety.
Why Walkers and Rollators Matter
The right walker or rollator can transform daily life by providing the perfect balance between safety and independence. Our carefully selected range helps users:
- Walk with confidence and reduce the risk of falls
- Maintain balance and posture without overexertion
- Enjoy longer outings with convenient seating options
- Support recovery from surgery, injury, or chronic conditions
- Allow carers and families peace of mind knowing safety comes first
Whether you’re looking for mobility walkers for seniors, light walkers for elderly users, or durable rollator mobility walkers, our products are built to make every step steady, safe, and secure.
The Platinum Health Supply Promise
At Platinum Health Supply, we combine expert knowledge with real-world care experience to help Australians move better and live more independently.
Every walker and rollator in our range is safety-tested, NDIS-approved, and backed by our Price Match Guarantee, so you can shop confidently knowing you’re getting top quality at the best possible value.
With fast Australia-wide delivery, local showroom trials, and expert mobility guidance, we make it simple to choose the right solution for your care or recovery.
Funding Support for Walkers and Rollators
Platinum Health Supply proudly supports NDIS, My Aged Care, and Home Care Package (HCP) funding for eligible mobility walkers and rollator aids.
Our team can assist with quotes, funding paperwork, and itemised invoices to ensure compliance and easy claiming. Whether you’re purchasing through an NDIS plan or independently, we’ll help you find the right product to match your needs and budget. Visit our funding programs page for more information.
Take the Next Step
Explore our Walkers & Rollator Aids Collection today to find the best mobility walker, rollator, or walker for elderly people that fits your lifestyle.
You can also visit our Epping Showroom to test our best selling walkers and rollators in person. Our friendly team will guide you through comfort, fit, and features to help you move confidently again.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
