Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Wound Care Brands
Shop Wound Care by Brand
Platinum Health Supply stocks more than 25 wound care brands for hospitals, clinics, aged care, NDIS participants and home carers across Australia. They range from global names like Molnlycke, Smith + Nephew and 3M to value-focused clinical ranges like Asguard, Bodichek and Osmocel. Pick a brand below to see its full range, or use the guide further down to compare brands by product type.
Wound Care Brands A–Z
- 3M – Tegaderm film dressings, Cavilon barrier film and cream, Coban cohesive bandages and Micropore tape.
- Aaxis – hot/cold gel packs, Surgipore paper tape, cotton wool and saline.
- ActivHeal – silicone foam borders, alginates and Aquafiber gelling dressings.
- AERO Healthcare – workplace, vehicle and personal first aid kits and refills.
- Asguard – non-woven and film island dressings, silicone borders and Asguard Flex rolls.
- Bodichek – island dressings, waterproof film dressings, cohesive bandages and alcohol swabs.
- Bodifast – tubular retention bandage for holding dressings.
- Bodigrip – elasticated tubular support bandages.
- bpositive – crepe, heavy crepe and conforming gauze bandages, plus island dressings.
- CoWrap – cohesive bandages from 2.5cm to 15cm wide.
- Flaminal – Flaminal Hydro and Forte enzyme alginogels.
- Hartmann – Zetuvit absorbent dressings, HydroClean Plus, Peha-haft bandages and Pur-Zellin swabs.
- Impervia – absorbent and Neosorb superabsorbent dressings.
- Leukoplast – Leukopor paper tape, elastic zinc oxide tape and Leukoplast Strong strips.
- Medicrepe – sterile and non-sterile cotton crepe bandages.
- Microdacyn – wound cleansing solution, sprays and hydrogel.
- Molnlycke – Mepilex foam dressings, Mepitel, Mepore, Mepitac tape, Tubifast and Granudacyn.
- Osmocel – Osmocel Si silicone foam dressings: bordered, petal, sacral and non-bordered.
- Osmocol – hydrocolloid dressings.
- Osmonate – calcium alginate dressings and rope.
- S+M – gauze swabs, cotton wool, crepe bandages and shears.
- Sage – sterile dressing packs, gauze and non-woven swabs, and dressing scissors.
- Senturian – basic dressing packs.
- Sentry Medical – the full Sentry Medical clinical consumables range.
- Smith + Nephew – Allevyn foam, Acticoat silver, Opsite and IV3000 films, PICO negative pressure, Primapore and Durafiber.
- SofMesh – silicone wound contact layer.
- Zorflex – wound contact layer dressings.
Compare Brands by Product Type
- Silicone foam dressings: Molnlycke Mepilex Border, Smith + Nephew Allevyn Gentle Border, ActivHeal Silicone Foam Border, Osmocel Si.
- Island dressings for everyday wounds: Asguard, Bodichek, Molnlycke Mepore, Smith + Nephew Primapore and Cutiplast.
- Transparent film dressings: 3M Tegaderm, Smith + Nephew Opsite and IV3000, Asguard Clear+, Bodichek Waterproof Film.
- Absorbent pads for heavy exudate: Hartmann Zetuvit, Impervia Neosorb, Molnlycke Mextra and Mesorb.
- Silver and antimicrobial dressings: Smith + Nephew Acticoat, Molnlycke Mepilex Ag and Exufiber Ag+, Durafiber Ag.
- Alginate and gelling fibre: ActivHeal Alginate and Aquafiber, Osmonate, Molnlycke Exufiber and Melgisorb, Smith + Nephew Algisite and Durafiber.
- Wound cleansing: Microdacyn, Molnlycke Granudacyn, Prontosan, Hartmann HydroClean Plus.
- Cohesive bandages: 3M Coban, CoWrap, Bodichek, Hartmann Peha-haft.
- Medical tapes: 3M Micropore, Leukoplast Leukopor, Molnlycke Mepitac and Mefix, Aaxis Surgipore.
Wound Care Brand FAQs
Which wound care brands does Platinum Health Supply stock?
We stock 3M, Molnlycke, Smith + Nephew, Hartmann, ActivHeal, Leukoplast, Microdacyn and AERO Healthcare. We also carry clinical ranges including Asguard, Bodichek, Bodigrip, CoWrap, Impervia, Medicrepe, Osmocel, Osmocol, Osmonate, Sage and S+M. The full list is above.
Are there lower-cost alternatives to Mepilex or Allevyn?
Yes. ActivHeal Silicone Foam Border and Osmocel Si silicone foam are commonly used alternatives for similar wound types. Always check the indications on each product page and follow your clinician's advice when switching dressings.
Can I buy wound care brands in bulk or with NDIS funding?
Most products are sold individually, by the box and by the carton. We provide itemised invoices and quotes for NDIS participants, aged care and clinics.
Which brand is best for my wound?
That depends on the wound type, how much fluid it produces and the skin around it. Use the comparison above as a starting point, and speak to your nurse, GP or our team for advice.
Need help choosing? Contact our team, call 1300 60 44 99 or browse the full wound care collection.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
