Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Tena
TENA Continence Products
With over 60 years of experience, TENA is the world's leading incontinence brand and the name that healthcare professionals, aged care facilities, and individuals across Australia reach for first. The reason is straightforward: TENA products are designed to do two things at once, manage leakage reliably and protect the skin that's exposed to moisture every day. That combination matters more than most people realise until they've seen what happens when it's missing.
This collection covers the full TENA range we stock: pads and liners for light to heavy leakage, ProSkin pull-up pants for mobile individuals, slip briefs for assisted care, dedicated men's products, and the ProSkin skincare range including wipes and barrier cream.
What is TENA?
With over 60 years of experience, TENA offers a full range of absorbent products, skincare, and digital health technology solutions tailored to the needs of individuals, their families, and healthcare professionals.
The centrepiece of the modern TENA range is the ProSkin line. At TENA, they've spent decades learning that skin health is an essential part of effective continence care. The result is TENA ProSkin — a unique range of absorbent and skin health products that combine to manage incontinence and maintain skin health, developed and verified together with skin health experts at the University of Southampton and University College London, and endorsed by the Skin Health Alliance.
In practical terms, that means products designed to keep moisture away from the skin surface, because incontinence-associated skin damage is a genuine clinical concern, particularly for older adults and anyone in long-term continence care.
What's in the TENA Collection
The range covers every format and absorbency level, from light everyday protection through to maximum-absorbency products for heavy or overnight needs.
- Pads and liners. Shaped absorbent pads worn inside regular or fixation underwear. Available from light absorbency for minor leakage through to maxi and night formats for heavier needs. The InstaDry range offers faster liquid absorption for people who need a drier surface quickly. The Comfort ProSkin Ultima is the highest-absorbency shaped pad in the range, suited to heavy or complex leakage.
- ProSkin pull-up pants. Designed to pull up or down like regular underwear, TENA ProSkin Pants provide superior, longer-lasting protection while giving mobile individuals with incontinence the confidence and security they need to remain as independent as possible. Available in Super and Maxi absorbency levels, across a full size range from medium through to extra large. The Discreet Super High Waist Creme range offers a higher waistband and a more underwear-like appearance for people who prioritise discretion.
- Slip briefs. Tabbed briefs for people who need full coverage and assisted changing. The TENA Slip ProSkin Maxi is the primary option in this format, combining high absorbency with ProSkin skin protection technology. Suited to people with limited mobility or those receiving care assistance.
- Men's products. A dedicated range for men, including shaped absorbent protectors in Level 2 and Level 3 absorbency, pull-up Active Fit Plus pants in small/medium and large/extra large sizes, and Premium Fit Protective Underwear in a maxi absorbency. Each product is designed to fit the male anatomy more accurately than a generic pad.
- ProSkin skincare. TENA ProSkin absorbent and skincare products are dermatologically approved by the Skin Health Alliance. The skincare range we stock includes ProSkin Soft Wipes for gentle cleansing, Plastic Free Wet Wipes for an environmentally conscious option, and ProSkin Barrier Cream for protecting skin against moisture-associated damage.
Who the TENA Range Is For
- People managing light to heavy incontinence independently. The pad, liner, and pull-up pants range covers every level of leakage, with options discreet enough for everyday wear under regular clothing.
- Men managing incontinence. TENA's dedicated men's range offers shaped protection designed specifically for male anatomy, in formats from absorbent protectors through to full pull-up pants.
- Older adults and aged care residents. TENA is one of the most widely used continence brands in Australian aged care. The ProSkin technology is specifically designed with ageing skin in mind, where moisture exposure and skin fragility are both heightened concerns.
- People with limited mobility receiving assisted care. The Slip ProSkin brief format is designed for people who need full coverage and carer-assisted changes, with tabs that open and reclose for easier management.
- Family carers and support workers. Buying for someone else, managing changes, and keeping the right products stocked. TENA's range gives carers confidence that the product will perform and that skin health is being supported alongside leakage management.
- NDIS participants. Continence products are commonly funded under the NDIS. Our NDIS instant checkout makes purchasing straightforward once funding is confirmed.
Why Buy TENA from Platinum Health?
We stock the full TENA range — pads, pants, briefs, men's products, and ProSkin skincare — so you're not hunting across multiple sites for the right product in the right size and absorbency. Fast nationwide delivery, competitive pricing, and a price match guarantee.
Bulk ordering is available for aged care facilities and regular buyers. NDIS instant checkout is available for participants purchasing under their plan. And if you're not sure which product is right for a specific situation, give us a call on 1300 604 499.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
