Advanced Healing. Unmatched Comfort.
When it comes to healing, comfort is just as important as clinical effectiveness. Platinum Health Supply brings Mölnlycke’s world-renowned Scandinavian wound care innovation directly to NDIS participants and home carers. Featuring trusted solutions like Mepilex® and Exufiber®, this hospital-grade range is designed to reduce pain, require fewer dressing changes, and support faster recovery. Whether you are managing a surgical site or a pressure injury, Mölnlycke provides the gentle, science-backed care you need for a safe and comfortable recovery.
Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Molnlycke Epaderm Ointment/Cream
Molnlycke Epaderm is an emollient range for dry skin, available as a lighter cream or a richer ointment. It's used in homes, aged care, dermatology clinics and hospitals as a moisturiser and soap substitute. This collection includes Epaderm Cream in 25g, 50g and 500g, and Epaderm Ointment in 25g, 125g, 500g and 1kg tubs.
Choosing Epaderm cream or ointment
- Epaderm Cream is lighter and absorbs more quickly, which many people prefer for daytime use.
- Epaderm Ointment is richer and greasier, often used on very dry skin or overnight.
- Small 25g and 50g sizes are handy for travel and handbags; 500g and 1kg tubs suit families and facilities.
- Use a clean spatula with large tubs to keep the product hygienic.
Can Epaderm be used as a soap substitute?
Many people use it that way; follow the directions on the packaging or ask your pharmacist.
Do you supply aged care facilities?
Yes, larger tubs and multiple units can be ordered for delivery Australia-wide.
For bulk skin care orders, call 1300 60 44 99.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
