Advanced Healing. Unmatched Comfort.
When it comes to healing, comfort is just as important as clinical effectiveness. Platinum Health Supply brings Mölnlycke’s world-renowned Scandinavian wound care innovation directly to NDIS participants and home carers. Featuring trusted solutions like Mepilex® and Exufiber®, this hospital-grade range is designed to reduce pain, require fewer dressing changes, and support faster recovery. Whether you are managing a surgical site or a pressure injury, Mölnlycke provides the gentle, science-backed care you need for a safe and comfortable recovery.
Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
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Molnlycke Mepiform Scar Therapy
Molnlycke Mepiform is a thin, self-adhesive soft silicone dressing designed for use on closed scars. It's discreet under clothing, can be worn day to day, and is commonly recommended by surgeons, burns clinics, plastic surgery practices and physiotherapists for patients managing scars at home.
Using Mepiform scar dressings
- Mepiform is for closed skin only, not open wounds; confirm with your clinician when to start.
- Choose a size that covers the scar with a small margin of surrounding skin.
- The thin, flexible dressing suits visible areas and joints where a bulky dressing would be awkward.
- Follow the wear and replacement instructions on the packaging.
Can Mepiform be cut to size?
Check the product instructions; many users trim silicone scar dressings to fit, but follow the manufacturer's guidance.
Can clinics buy in bulk?
Yes, surgical, burns and physiotherapy clinics can order by the box with delivery Australia-wide.
For clinic supply, call 1300 60 44 99.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
