Dermatologist-Recommended Care for Reactive Skin
When most skincare products trigger irritation, QV delivers proven, peace-of-mind hydration. Formulated without soap, fragrance, or unnecessary additives, QV has spent decades earning the trust of dermatologists, Australian families, and healthcare professionals alike.
From gentle daily cleansers and lightweight lotions to intensive barrier creams and therapeutic bath oils, this complete collection restores the skin’s natural moisture barrier—providing reliable, daily comfort for dry, reactive, and eczema-prone skin.
Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
QV Skincare Australia
QV Skincare for Sensitive, Dry & Eczema-Prone Skin
If your skin — or the skin of someone you care for — doesn't get along with most products, QV is probably already on your radar. It's one of Australia's most trusted skincare ranges for a reason: straightforward formulas, no unnecessary additives, and a track record that spans decades of dermatologist recommendations and daily use in homes, aged care facilities, and hospitals alike.
This collection covers the full QV range, from everyday washes and moisturisers to intensive creams and bath oils, for anyone dealing with dry, sensitive, or eczema-prone skin.
What's in the QV Collection
QV's range is built around a simple idea: do less to the skin, not more. Every product is soap-free and pH-balanced, formulated to cleanse or moisturise without stripping the skin's natural barrier or triggering reactions in people who are prone to them.
Washes and cleansers. Gentle, soap-free options for face and body, suitable for daily use from infancy through to older adulthood.
Moisturisers. From lightweight lotions for everyday hydration through to rich, intensive creams for skin that needs more serious relief.
Bath oils. Disperses through water to soothe and hydrate during bathing — particularly useful for people who find that a bath or shower leaves their skin drier than before.
Scalp and hair care. Gentle formulations for people whose scalp is as sensitive as the rest of their skin.
Infant and children's range. Specific formulations for babies and young children with sensitive or eczema-prone skin.
Popular QV Products
QV Gentle Wash
A soap-free, fragrance-free body and face wash that cleans without disrupting the skin's moisture barrier. Gentle enough for daily use from birth, and a go-to recommendation from dermatologists and GPs for patients with eczema, psoriasis, or chronic dry skin. Works well as a soap substitute for older adults whose skin has become more fragile with age.
QV Skin Lotion
A lightweight, non-greasy moisturiser for everyday hydration. Absorbs quickly and doesn't leave a heavy residue, which makes it practical for people who need to moisturise frequently throughout the day or who find heavier creams uncomfortable to wear. Suitable for face and body.
QV Cream
The richer, more intensive option for skin that needs serious moisture relief. QV Cream is thicker than the lotion and sits on the skin longer, making it better suited to very dry or cracked areas, and to overnight use when absorption time isn't a constraint. A long-standing favourite for people managing eczema, psoriasis, and other chronic dry skin conditions.
QV Bath Oil
Disperses through bath water to deliver a light, hydrating coating to the skin during bathing, helping to counteract the drying effect that water and soap can have. Particularly useful for people who bathe frequently for hygiene reasons, including older adults in residential care and people with continence-related skin challenges.
Who QV Is For
QV products turn up in a pretty wide range of situations, which is part of what makes the range so well-known.
People with dry, sensitive, or eczema-prone skin. If standard supermarket products irritate or aggravate your skin, QV is formulated specifically for people who need something they can use every day without worry.
Parents of babies and young children. Dermatologist-tested, fragrance-free formulas give peace of mind when a little one's skin is sensitive or reactive.
Older adults. Skin becomes drier and more fragile with age. QV's gentle daily range helps maintain skin integrity without causing further dryness.
Carers and support workers. Managing someone else's skin health is part of the job, and the right product makes a real difference to comfort and dignity.
Aged care facilities and healthcare providers. QV is a trusted, dermatologist-recommended option for residents and patients with sensitive or condition-prone skin.
NDIS participants. For those whose skin care is part of their daily personal care support plan.
Need Help Choosing the Right QV Product?
Give us a call on 1300 604 499 or use the live chat. Whether you're managing a skin condition yourself, buying for someone in your care, or stocking a facility, we'll help you find the right product for the situation.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
