Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Continence Care Brands
Shop Continence Care by Brand
Platinum Health Supply stocks the major continence brands used in Australian homes, aged care and disability support. These include TENA, MoliCare, Abena, Depend, Poise and Ontex iD, plus reusable bedding from Conni, kids' products from Huggies, and wipes, gloves and skin care to go with them. Choose a brand below, or compare brands by product type further down.
Continence Brands A–Z
- 3M – Cavilon barrier cream and film to protect skin from moisture.
- Abena – Abena Pants, Abena Slip all-in-ones, Abri-San shaped pads and Abri-Fix fixation pants.
- Apollo – vinyl and nitrile disposable gloves.
- Conni – reusable bed pads, chair pads, waterproof sheets, mattress protectors and anti-slip floor mats.
- Depend – Real Fit and unisex pull-up underwear, briefs, pads and men's guards.
- Enzyme Wizard – urine stain and odour remover.
- Huggies – DryNites pyjama pants and bed mats, nappy pants and baby wipes.
- Kleenex – flushable wipes and tissues.
- Medicom – vinyl, nitrile and latex examination gloves.
- MoliCare (Hartmann) – Premium Mobile pants, Premium Elastic all-in-ones, Form pads, Lady and Men pads, and MoliCare Skin care.
- Ocean Healthcare – flushable, body and bed bath wipes.
- Ontex – iD pants, pads and slips, Suprem shaped pads and Kylie bed protection.
- Poise – pads and liners for light to moderate bladder leaks.
- Reynard – incontinence, patient and bath-in-bed wipes, plus dry wipes.
- StayDry – reusable underwear and waterproof bedding.
- TENA – ProSkin pants, slips and Flex belted briefs, Comfort pads, Men's protection and TENA ProSkin skin care.
- U by Kotex – ultrathin pads.
- Urimaax – urine drainage bags, leg bags and bag hangers.
Compare Brands by Product Type
- Pull-up pants: TENA ProSkin Pants, MoliCare Premium Mobile, Abena Pants, Depend Real Fit, Ontex iD Pants.
- All-in-one briefs (slips): TENA Slip and Flex, MoliCare Premium Elastic, Abena Slip, Depend Brief, iD Slip.
- Shaped pads with fixation pants: TENA Comfort, MoliCare Premium Form, Abena Abri-San, Ontex Suprem and iD Form.
- Light bladder leakage: Poise, TENA Pads and Liners, MoliCare Lady Pad, iD Discreet.
- Men's protection: TENA Men, MoliCare Men Pad, Depend Guards and Shields, iD Pouch for Men.
- Kids and junior: Huggies DryNites, iD Comfy Junior, Conni Kids bed pads.
- Bed and chair protection: Conni and Kylie (reusable), MoliCare Bed Mat and TENA Bed underpads (disposable).
- Wipes and skin care: Reynard, TENA ProSkin, MoliCare Skin, Ocean Healthcare, Kleenex, 3M Cavilon.
- Gloves: Medicom, Apollo.
Continence Brand FAQs
Which continence brands does Platinum Health Supply stock?
We stock TENA, MoliCare, Abena, Depend, Poise, Ontex iD, Conni, Huggies, Reynard, U by Kotex and Urimaax. We also carry wipes, gloves and skin care from Kleenex, Ocean Healthcare, Medicom, Apollo and 3M. The full list is above.
What is the difference between pull-up pants and all-in-one slips?
Pull-up pants go on like underwear and suit people who are mobile and can change themselves. All-in-one slips (briefs) have refastenable side tabs. They are easier for a carer to change while the person is lying down, and usually hold more.
Which brand is best for heavy or overnight incontinence?
Most major brands make a high-absorbency range, such as TENA ProSkin Maxi, MoliCare Premium Elastic 9–10 Drops and Abena Slip 3–4. The right choice depends on fit, mobility and skin needs, so check each product's absorbency and size guide, or ask our team.
Can I buy continence products with NDIS or CAPS funding?
Yes. We supply NDIS participants, My Aged Care and Home Care Package clients, and people receiving the Continence Aids Payment Scheme (CAPS). We can provide itemised invoices and quotes.
Need help choosing? Contact our team, call 1300 60 44 99 or browse the full continence care collection.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
