Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Disposals & General Supplies Brands
Shop Disposals & General Supplies by Brand
Platinum Health Supply stocks disposables and everyday care supplies from the brands used in Australian hospitals, aged care, clinics, disability support and workplaces. These include gloves and masks from Medicom, Halyard and Ultra Health, hand hygiene from QV and Aqium, and wipes and paper products from Reynard, Kleenex and Gentility. Choose a brand below, or compare brands by product type further down.
Disposals & General Supplies Brands A–Z
- 3M – N95 respirators and Avagard antiseptic handrub and hand & body wash.
- Apollo – vinyl and nitrile disposable gloves, including heavy duty black nitrile.
- Aqium – antibacterial hand sanitiser in 60ml, 375ml and 1L sizes.
- Force360 – Type 5-6 coveralls, safety over-spectacles and shoe covers.
- Gentility – interleaved hand towels, toilet rolls, facial tissues and wipe rolls.
- Halyard – Aquasoft and Purple Nitrile gloves, Fluidshield and N95 masks, and underpads.
- Kleenex – flushable wipes and tissues.
- M Devices – syringes, catheters, oxygen masks and cannulas, suction tubing and IV extension sets.
- Medicom – vinyl, nitrile and latex examination gloves and face masks.
- Ocean Healthcare – wipes and sickness bags.
- QV – gentle wash, creams, bath oil, shampoo and deodorant for sensitive and dry skin.
- Reynard – bath-in-bed, patient, incontinence and dry wipes.
- Safeguard+ – nitrile and vinyl gloves, isolation gowns, face shields, hairnets, sanitisers and surface disinfectants.
- Trident – flat fold P2 Level 3 respirators and clear safety glasses.
- Ultra Health – Ultra Touch, Ultra Fresh and Techtile gloves, Nitro industrial gloves, surgical masks and IPA wipes.
Compare Brands by Product Type
- Nitrile examination gloves: Medicom, Halyard, Ultra Health, Safeguard+, Apollo.
- Vinyl gloves: Medicom, Ultra Health, Safeguard+, Apollo.
- Heavy duty industrial gloves: Ultra Health Nitro, Safeguard+ black nitrile, Apollo 6g black nitrile.
- Masks and respirators: Trident, 3M, Halyard, Medicom, Ultra Health.
- Gowns, coveralls and shoe covers: Safeguard+, Force360, Ultra Health.
- Hand sanitiser and hand wash: Aqium, 3M Avagard, QV, Safeguard+.
- Personal care wipes: Reynard, Kleenex, Ocean Healthcare.
- Paper towels and toilet rolls: Gentility.
- Clinical consumables: M Devices.
Disposals Brand FAQs
Which brands of gloves do you stock?
We stock Medicom, Halyard, Ultra Health, Safeguard+ and Apollo gloves in nitrile, vinyl and latex, in boxes and cartons. Check each product page for size, thickness and whether it is examination grade.
Can facilities buy in bulk?
Yes. Most disposables are sold by the box and by the carton. Call 1300 60 44 99 or contact our team for facility and bulk orders.
Can I use NDIS funding for disposables?
Many NDIS participants use their plan for gloves, wipes and hygiene products. We can provide itemised invoices and quotes. See NDIS ordering.
Browse the full disposals & general supplies collection.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
