Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Lift & Lounge Chairs
Comfort, Independence, and Everyday Support
A good chair should do more than look inviting. It should support movement, comfort, and independence. Our Lift & Lounge Chairs Collection combines modern design with clinical functionality, offering everything from stylish lounge chairs to electric recliner lift chairs that help users stand and sit with confidence.
Whether you’re furnishing a home, aged care facility, or recovery space, these chairs bring together ergonomic comfort and reliable lifting assistance to make relaxation truly effortless.
Why Choose a Lift or Lounge Chair
The right lift chair transforms daily comfort. It supports mobility, relieves pressure, and reduces the strain of standing or sitting, especially for older adults or those recovering from surgery or illness.
Our electric lift chairs and recliner lift chairs are designed to:
- Provide superior comfort for long periods of sitting or resting
- Assist users with safe, supported standing and sitting
- Reduce caregiver strain with powered lift and recline functions
- Enhance independence without compromising on style
- Create a more accessible and enjoyable living space
Whether you’re choosing a lift chair for an elderly family member or a recliner for personal use, each model in our collection prioritises support, quality, and ease of use.
Types of Lift & Lounge Chairs
Our Lift & Lounge Chairs Collection includes a full range of seating solutions for relaxation, recovery, and mobility assistance, designed to suit homes, clinics, and aged care environments alike.
- Day Chairs – Comfortable and supportive seating for everyday use in home and care settings. Designed with height adjustment and ergonomic backrests for maximum comfort.
- Recliners – Plush, adjustable chairs for lounging that let you relax in a semi-reclined or fully reclined position. Perfect for rest and reading.
- Lift Chairs – Electric or manual models that lift gently to help users stand or sit independently. Ideal lift chairs for elderly users seeking safety and autonomy.
- General Accessories – Headrests, armrest covers, and cushions that add comfort and extend chair lifespan.
- Stools & Footrests – Supportive add-ons to promote circulation and reduce fatigue during long sitting periods.
- Each model is crafted for both comfort and functionality — blending clinical reliability with modern home appeal.
Best Sellers: Trusted Comfort, Everyday Independence
Our top-rated lift and lounge chairs are chosen by Australian families, aged care facilities, and rehabilitation centres for their comfort, durability, and user-friendly design.
- Aspire Low Back Classic Day Chair - A versatile height-adjustable chair offering firm support and easy cleaning, ideal for dining or everyday relaxation in care environments.
- Aspire High Back Classic Day Chair - Provides extended back and neck support with cushioned comfort. Perfect for elderly users who spend extended periods seated.
- SitnStand Lift Assist Cushion (Compact) - Transforms any chair into a lift chair with portable, battery-powered lift support. Ideal for users needing assistance on the go.
- Royale Mayfair Mini Luxury Leather Lift Chair - A beautifully crafted electric recliner lift chair in genuine leather. Offers powered lift, recline, and full-body comfort in a compact design.
- Aspire Gabriel X Five-Action Zero Gravity Tilt-in-Space Lift Chair - A premium electric lift chair offering zero-gravity comfort, multiple positioning modes, and clinical-grade functionality for advanced support.
The Platinum Health Supply Promise
Every electric lift chair and recliner lift chair we stock is quality-tested and trusted by healthcare professionals nationwide. We combine:
- NDIS-approved and funding-eligible products
- Nationwide delivery and setup support
- 3000+ verified 5-star customer reviews
- Our Price Match Guarantee. Find a better price, and we’ll match it
At Platinum Health Supply, we believe that comfort and independence should go hand in hand.
Funding Support for Lift & Lounge Chairs
Platinum Health Supply supports NDIS, My Aged Care, and Home Care Package (HCP) funding for eligible lift chairs and accessories. Our team can assist with product recommendations, documentation, and itemised invoicing to make claiming simple and compliant.
Whether you’re purchasing for personal use or a loved one in care, our funding-friendly options help ensure comfort and safety are accessible to everyone.
Take the Next Step
Explore our Lift & Lounge Chairs Collection to find the perfect lounge chair, lift chair, or recliner for your space. From compact single-motor models to luxurious five-action designs, every chair is built for comfort, control, and confidence.
You can also try our lift and recliner chairs in person at our Epping Showroom, where our friendly team can help you compare lift heights, fabrics, and reclining positions to find the ideal fit for your lifestyle.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
