Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Medical Beds
Adjustable, Safe, and Built for Comfort
The right medical bed makes a world of difference in comfort, safety, and independence. Whether used in homes, aged care, or hospital settings, these beds support proper positioning, reduce caregiver strain, and promote better rest and recovery.
Our Medical Beds Collection brings together trusted, Australian-approved models designed to combine reliability, adjustability, and user comfort. From medical beds for home use to professional-grade models for aged care and rehabilitation, we make it easy to find equipment that fits your needs and lifestyle.
Why Choose the Right Medical Bed
A quality medical adjustable bed is more than just a piece of furniture. It’s a vital part of everyday care and comfort. The right design can:
- Support independence by making movement and repositioning easier
- Improve comfort for users who spend long periods in bed
- Reduce strain on carers during transfers and daily care routines
- Provide long-term safety and reliability in both home and clinical environments
Whether for short-term recovery or long-term use, our medical beds for sale are designed to deliver lasting support and peace of mind.
Medical Bed Types and Accessories
Our Medical Beds Collection includes a full suite of designs and components to suit every setting — from home-based recovery to professional healthcare.
- HiLo Beds – Electrically height-adjustable beds designed for easy transfers and reduced caregiver effort. Ideal for rehabilitation and aged care.
- Adjustable Beds – Multi-motor beds that allow users to control head and leg elevation for optimal comfort and circulation. Perfect for home and hospital use.
- Static Beds – Reliable, non-electric options designed for simplicity, durability, and ease of maintenance in shared care spaces.
- Head & Foot Boards – Functional and decorative bed panels that enhance comfort and complement room design.
- Base Accessories – Extensions, side rails, and under-bed storage solutions that improve convenience and flexibility.
- Recliner Beds – Designed for maximum comfort, these hybrid recliners offer smooth transitions from seated to lying positions — ideal for long-term rest.
From entry-level adjustable beds to advanced clinical-grade models, each product in our range is chosen for quality, safety, and ease of use.
Trusted Medical Beds and Accessories
Explore our most popular medical beds for home use, selected by families, hospitals, and aged care providers across Australia.
- Hero Medical Bed Rail (Height Adjustable with Handle) - A sturdy, adjustable bed rail that provides support for getting in and out of bed. Designed for comfort, safety, and independence.
- Aspire ComfiMotion Activ Care Ultra Low Bed (Portobello Grey, Long Single) - An ultra-low, fully adjustable bed offering superior safety and comfort. Ideal for preventing falls while maintaining a stylish home aesthetic.
- Royale Medical Free Standing Self-Help Pole Stand - A portable transfer aid that provides stable grip and leverage for users repositioning in bed. Compatible with most medical beds.
- Royale Medical Multi Motion Trendelenburg Long Bed - Premium fully electric functionality, including Trendelenburg and reverse Trendelenburg positioning. Perfect for advanced clinical and home care.
- Aspire Bed Pole with Adjustable Crook Handle - Lightweight and easy to install, this adjustable bed pole supports users when moving from lying to sitting positions.
Learn More: Adjustable vs. Hospital Beds for Home Aged Care
Choosing between an adjustable bed and a hospital bed for home care can be challenging, but we’ve made it simple.
In our expert guide, Adjustable Beds vs. Hospital Beds: What’s Best for Home Aged Care, we break down:
- Why choose an adjustable bed for comfort, control, and home-friendly design
- Why choose a hospital bed for medical-grade positioning and safety features
- At-a-glance comparison of functionality, price, and care suitability
- Funding support options through NDIS, My Aged Care, and Home Care Packages
- How to choose the best medical bed for comfort and long-term care
The article also offers practical insights on how to balance safety and style when selecting a bed for home aged care, so you can create a bedroom that feels as good as it functions.
The Platinum Health Supply Promise
We’re more than a supplier. We’re your partner in creating safe, dignified, and comfortable care environments.
Every medical bed in our range is:
- NDIS-approved and compliant with Australian safety standards
- Designed for both professional and home environments
- Supported by fast nationwide delivery and local showroom trials
- Backed by our price match guarantee and expert aftercare
From low-profile HiLo beds to fully adjustable recliners, our collection combines modern design, hospital-grade performance, and long-term value.
Funding Support for Medical Beds in Australia
At Platinum Health Supply, we proudly support Australians accessing government-funded medical beds through NDIS, My Aged Care, and Home Care Packages (HCP).
Our team can guide you through the funding process, provide itemised invoices for claim submissions, and help you select medical beds for home use that meet both clinical and program requirements.
Whether you’re choosing a bed for long-term mobility support or post-surgery recovery, our funding-friendly range ensures affordability without compromising on quality.
Take the Next Step
Browse our Medical Beds Collection to find Australia’s best range of medical adjustable beds and accessories. Whether you’re upgrading a care facility or improving home comfort for a loved one, Platinum Health Supply is the medical shop Melbourne offers expert guidance, flexible funding options, and trusted service every step of the way.
You can also try out our medical beds in person at our Epping Showroom, where our friendly team will help you compare models, explore comfort and height adjustments, and choose a bed that suits your exact care needs.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
