Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Medical Equipment Brands
Shop Medical Equipment by Brand
Platinum Health Supply stocks medical equipment from the brands used in Australian hospitals, GP clinics, allied health practices, aged care and workplaces. These include Pacific Medical treatment couches and trolleys, 3M Littmann stethoscopes, LIFEPAK, HeartSine and Philips defibrillators, and Omron blood pressure monitors. Choose a brand below, or compare brands by product type further down.
Medical Equipment Brands A–Z
- 3M Littmann – Classic III and Cardiology IV stethoscopes and spare parts kits.
- AERO Healthcare – first aid kits, AED trainers, resuscitation and airway products.
- Aspire – meal trolleys, perching stools, footrests and patient transfer equipment.
- CardiAct – AED cabinets, cases, wall brackets, signage and prep kits.
- HeartSine – Samaritan AED accessories, connectivity and trainer parts.
- Inogen – Rove 6 portable oxygen concentrators, batteries and chargers.
- LIFEPAK – CR2 and LIFEPAK 1000 AEDs, trainers, electrodes and batteries.
- M Devices – oxygen masks, nebuliser kits and clinical consumables.
- Omron – automatic and Bluetooth blood pressure monitors.
- Pacific Medical – treatment couches, stainless steel trolleys, hospital beds, stools, examination lights and cryotherapy.
- Philips HeartStart – HeartStart HS1 AED and SMART pads.
- Royale Medical – bariatric day chairs, stools and IV poles.
Compare Brands by Product Type
- Treatment couches and tables: Pacific Medical.
- Medical trolleys: Pacific Medical, Aspire.
- Hospital beds: Pacific Medical.
- Stethoscopes: 3M Littmann.
- Defibrillators (AEDs): LIFEPAK, Philips HeartStart, HeartSine.
- AED cabinets, cases and signage: CardiAct.
- Blood pressure monitors: Omron.
- Oxygen and breathing care: Inogen, M Devices.
Medical Equipment Brand FAQs
Which AED brand should I choose?
LIFEPAK CR2, Philips HeartStart HS1 and HeartSine Samaritan AEDs all give voice prompts to guide a rescuer through CPR. Compare whether you need a semi-automatic or fully automatic model, Wi-Fi monitoring and the cost of replacement pads and batteries. Our team can help on 1300 60 44 99.
Can I see equipment before buying?
Yes. Many treatment couches, trolleys and chairs are on display at our Epping showroom. Call ahead to check a model is on the floor.
Do you supply clinics and facilities in bulk?
Yes. We quote for clinic fit-outs, hospital wards and aged care facilities, with coordinated delivery Australia-wide. Contact our team for a quote.
Browse the full medical equipment collection.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
