Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Nutrition Brands
Shop Nutrition by Brand
Platinum Health Supply stocks medical nutrition from Nutricia, Nestlé Health Science and Abbott, the major names in clinical nutrition used in Australian hospitals, aged care and homes. We also carry enteral feeding equipment from Avanos and Nutricia Flocare. Choose a brand below, or compare by nutritional need further down.
Nutrition Brands A–Z
- Abbott – Ensure, PediaSure, Glucerna, Jevity, Osmolite, Nepro and Vital, plus Freego and Flexitainer feeding sets.
- Avanos – MIC-KEY gastrostomy buttons and extension sets, MIC G tubes, CORFLO nasogastric tubes and the Farrell valve.
- Ensure – Ensure Plus, Ensure Compact, Ensure Powder and Ensure TwoCal.
- Flocare – Nutricia feeding pumps, giving sets, containers and ENFit gastrostomy tubes.
- Fortisip – Fortisip 200ml, Fortisip 2kcal, Multi Fibre, Plant Based and Fortisip Compact Protein.
- Glucerna – diabetes-specific powder, drinks and tube feed.
- Gloup – medication lubricant gel to help swallow tablets.
- Jevity – fibre-containing tube feeds.
- MIC-KEY – low-profile gastrostomy buttons, extension sets and stoma measuring device.
- Nestlé Health Science – Resource, Sustagen, Novasource, Nutren, ThickenUp, Beneprotein and Arginaid.
- Nutricia – Fortisip, Fortijuce, Forticreme, Souvenaid, Calogen, Cubitan, Diasip, Nutrison, Nutrini and Flocare.
- Nutrini – tube feeds for children 1–6 years.
- Nutrison – adult enteral tube feeds.
- PediaSure – drinks, powder and tube feeds for children.
- Precise – Thick-N Instant thickener and ready-thickened drinks.
- Resource – Resource 2.0, Protein, Ultra Plus, Fruit Beverage and Crema.
- Souvenaid – memory support drink and powder for early Alzheimer's disease.
- Sustagen – Sustagen Hospital Formula powder and Sustagen Liquid.
- ThickenUp – ThickenUp Clear thickener.
Compare Brands by Need
- High-energy, high-protein drinks: Fortisip, Ensure Plus, Resource 2.0 and Resource Protein, Sustagen.
- Small-volume (125ml) options for low appetite: Fortisip Compact Protein, Ensure Compact, Resource Ultra Plus.
- Juice-style supplements: Fortijuce, Resource Fruit Beverage and Ultra Clear.
- Diabetes: Glucerna, Diasip, Nutren Diabetes.
- Kidney disease: Nepro, Renilon, Novasource Renal.
- Wound healing: Cubitan, Arginaid.
- Children: PediaSure, Fortini, Nutrini, Nestlé Kid Essentials.
- Adult tube feeds: Nutrison, Jevity, Osmolite, Ensure Plus HN and TwoCal HN.
- Dysphagia: ThickenUp, Precise, Resource Crema, Forticreme.
- Feeding equipment: Flocare pumps and sets, MIC-KEY and MIC G gastrostomy tubes, CORFLO nasogastric tubes, ENFit syringes.
Nutrition Brand FAQs
What is the difference between Fortisip, Ensure and Resource?
They are oral nutritional supplements from three different makers: Fortisip from Nutricia, Ensure from Abbott and Resource from Nestlé Health Science. Each range includes standard, high-energy, high-protein and small-volume options. Your dietitian can recommend the right product for your energy and protein needs.
Can I switch between brands?
Many products are similar, but energy, protein and fibre levels differ. Check with your dietitian or doctor before switching, especially for tube feeds.
Can I use NDIS or Home Care Package funding for nutrition products?
Many people use NDIS plans or Home Care Packages to fund nutrition supplements and enteral feeding supplies. We can provide itemised invoices and quotes.
Need help choosing? Contact our team, call 1300 60 44 99 or browse the full nutrition collection.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
