Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Oral Nutrition
Supplement Drinks That Support Strength, Energy, and Recovery
Nutrition plays a vital role in maintaining health, strength, and independence — especially for people with reduced appetite or increased nutritional needs. Our Oral Nutrition Collection features a complete range of supplement drinks and oral nutritional supplements trusted by hospitals, aged care providers, and NDIS participants across Australia.
From high-protein meal supplement drinks to food supplement drinks for the elderly, each product is clinically designed to deliver balanced energy, protein, vitamins, and minerals in an easy-to-consume format.
At Platinum Health Supply, we make it simple to find the right nutritional support for recovery, aged care, or long-term wellbeing, all available for individual and bulk orders with fast nationwide delivery.
Types of Oral Nutrition Products
Our Oral Nutrition Collection includes a wide variety of products to suit different dietary and clinical needs:
- Ready-to-Drink Supplements – Convenient, pre-mixed meal supplement drinks for instant use, available in popular flavours like vanilla, chocolate, and strawberry.
- Powdered Supplements – Flexible oral nutritional supplements that can be mixed into meals, beverages, or smoothies for added protein and calories.
- High-Calorie & High-Protein – Concentrated food supplement drinks for those who need more nutrition in smaller volumes — ideal for poor appetite or recovery.
- Plant-Based & Dairy-Free – Suitable for those with dietary restrictions or lactose intolerance, while maintaining essential nutrients and taste.
- Paediatric Nutrition – Specially formulated nutrition drinks for children who need extra support for growth, energy, and immunity.
- Clinical Nutrition – Used in hospitals and aged care, these oral nutritional supplements support patients with specific medical conditions or increased nutritional demands.
For more insights on balanced formulations, see our blog on The Power of Fibre Drinks: A Nutritional Supplement Worth Adding to Your Diet — perfect for those seeking better digestion and gut health.
Best Selling Supplement Drinks – Trusted by Hospitals and Aged Care Providers
Our best selling supplement drinks are chosen by healthcare professionals, aged care facilities, and carers across Australia for their reliability, taste, and proven results.
- Fortisip Vanilla Bottle 200mL - A balanced meal supplement drink delivering energy, protein, and essential nutrients in a smooth vanilla flavour — ideal for daily use in aged care.
- Nestlé Resource Fruit Beverage Peach 237mL - A refreshing food supplement drink that provides a lighter alternative to milky supplements, perfect for hydration and calorie support.
- Fortisip Compact Protein Vanilla Bottle 125mL - A powerful high-protein, high-calorie supplement drink offering 18g of protein in a small, easy-to-finish bottle — ideal for low appetite.
- Nestlé Resource 2.0 237mL - This oral nutritional supplement provides double the calories per mL, supporting weight gain and recovery after illness or surgery.
- Pediasure Ready-to-Drink 200mL - A complete paediatric nutrition drink formulated to support children’s growth, immunity, and energy with essential vitamins and minerals.
Why Oral Nutritional Supplements Matter
When eating enough becomes difficult, oral nutritional supplements help bridge the gap between diet and daily requirements. Whether used as a meal replacement or between meals, these supplement drinks for elderly and patients in recovery help maintain energy, rebuild strength, and prevent malnutrition.
Our carefully selected range helps to:
- Support healthy weight and muscle maintenance
- Provide concentrated energy and protein for those with low appetite
- Aid recovery after illness, surgery, or hospital stays
- Improve overall wellbeing for seniors and those on restricted diets
- Offer convenient options for carers managing daily nutrition routines
To learn more about the science behind supplement drinks, explore our expert blog Protein vs. High-Calorie Drinks: What’s Best for Appetite & Weight Recovery— a guide that breaks down which formula suits specific needs.
The Platinum Health Supply Promise
We’re more than just a nutrition supplement supplier. We’re your care partner. Every oral nutritional supplement we stock is clinically validated, NDIS-friendly, and trusted by healthcare professionals across Australia.
With fast nationwide delivery, Price Match Guarantee, and a team of nutrition experts ready to assist, you can shop with confidence knowing that every bottle or sachet supports real health outcomes.
Funding and Bulk Ordering Options
Platinum Health Supply proudly supports NDIS, My Aged Care, and Home Care Package (HCP) funding for oral nutritional supplements and related nutrition products.
Whether you’re ordering for a single patient or managing supplies for an aged care facility, we make bulk ordering simple, cost-effective, and compliant with care requirements.
Our team can assist with quotes, documentation, and automatic reorder scheduling to ensure you never run out of essential food supplement drinks.
Take the Next Step
Explore our Oral Nutrition Collection to find the right food supplement drinks for your needs. From Fortisip and Ensure to Pediasure and Resource, we offer a complete range of meal supplement drinks designed for every age, condition, and dietary requirement.
Visit our Epping Showroom to discuss care plans or bulk orders with our friendly team or browse online for convenient home delivery.
To learn how supplement drinks fit into long-term wellness, read our blog How Nutritional Supplement Drinks Support Healthy Ageing — a must-read for caregivers and families supporting senior nutrition.
We also share practical tips on maintaining balance and hydration year-round in Staying Healthy During the Holidays: Fibre Drinks for a Balanced Diet
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
