Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Safeguard+ Personal Protective Equipment
Personal protective equipment does one job: it puts a barrier between you and whatever risk you're facing, whether that's splash and spray, airborne particles, or contamination you can't afford to bring into a clean space. It's not glamorous, but it's non-negotiable in healthcare, aged care, food service, and any workplace where hygiene and safety are part of the job description.
Safeguard+'s PPE range currently covers full-face protection and head coverage, with more added as the range grows.
Anti-Fog Disposable Face Shields
Full-Face Coverage That Stays Clear
A face shield only works if you can actually see through it, so this one's built with an anti-fog coating that stays clear where it counts, not just out of the box. It gives you full-face coverage against splash, spray, and airborne particles, with a comfortable foam cushion across the forehead and an adjustable strap so it sits properly whether you're wearing it for five minutes or a full shift. It's latex-free and TGA-approved, so it meets the standard you'd expect from anything used in a clinical setting.
Best for: healthcare workers, aged care and support staff, dental and allied health settings, and anyone needing an extra layer of face protection on top of a mask or gloves.
Premium Australian-Made Disposable Crimped Hairnet
Simple, Comfortable Head Coverage
Hair contamination is one of those things that's completely preventable, and this hairnet does exactly that job without any fuss. It's Australian made and HACCP certified, which matters if you're working in a food handling, dental, or clinical environment where hair control is part of your compliance requirements, not just good practice. The crimped design gives it a comfortable, secure fit that stays put without pulling or pinching.
Best for: food handlers, dental clinics, aged care and clinical settings, and any workplace with hair containment requirements.
Building a Complete PPE Setup
Most workplaces need more than one layer of protection working together. A face shield guards against what's coming at you, a hairnet guards against what might fall from you, and gloves (see the full Safeguard+ Gloves range) guard your hands. If you're setting up PPE for a kitchen, a clinic, or a facility, it's worth thinking in terms of full coverage rather than ticking off one product at a time.
Not Sure What You Need?
If you're setting up PPE for a facility, a clinic, or a kitchen and want to make sure you've got the right gear, give Safeguard+ a call on 1300 604 499 and we'll help you sort it out.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
