Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Wheelchairs
Wheelchairs for Every Lifestyle
Rediscover freedom and confidence with our premium range of wheelchairs, designed to support independence at home, in the community, or in care environments. Whether you’re looking for a lightweight wheelchair for travel, a motorised wheelchair for all-day mobility, or a foldable wheelchair for easy transport, we have options to suit every need and lifestyle.
At Platinum Health Supply, we know that choosing the right wheelchair is about more than getting from A to B. It’s about restoring independence, dignity, and daily comfort. That’s why our collection includes trusted Australian brands like Aspire, Hero Medical, Royale, and Sunrise Medical, all designed and tested for safety, performance, and user comfort.
Types of Wheelchairs
Our Wheelchairs Collection covers every type of mobility need, from daily home use to active community living. Explore our range of wheelchairs for sale across the following subcollections:
- Manual Wheelchairs – Reliable, easy to use, and available in self-propelled or attendant-propelled designs. These light wheelchairs are perfect for independence, travel, and car transport.
- Power Wheelchairs – Enjoy effortless movement with a motorised wheelchair designed for indoor and outdoor use. Choose from compact, electric wheelchair models to advanced chairs for all-day comfort.
- Modular & Rubber Ramps – Simplify access to steps, vehicles, and thresholds with durable ramps that make any environment more inclusive.
- Wheelchair Accessories – Customise comfort and convenience with cushions, storage bags, trays, ramps, and other accessories designed for safety and ease of use.
Every foldable wheelchair and power model in our collection is NDIS-approved, built for safety, and backed by our expert support team to ensure a perfect fit for your lifestyle.
Best Selling Wheelchairs – Australia’s Most Trusted Mobility Solutions
Our best selling wheelchairs combine comfort, technology, and thoughtful design. Chosen by NDIS participants, aged care providers, and home carers, these are Australia’s favourites for quality and value.
- Hero Medical Wheelchair Rollator Fusion 2-in-1 - A dual-purpose lightweight wheelchair and rollator in one, ideal for users who want versatility and independence in a single, space-saving design.
- Hero Medical Feather Lite Wheelchair 18” - Ultra-portable and easy to fold, this manual wheelchair offers comfort, stability, and convenience for daily use and travel.
- Quickie Q50R Carbon Fibre Power Chair - An innovative electric wheelchair built from carbon fibre for maximum strength with minimal weight. Perfect for active users who want style and speed.
- Quickie Replacement Part Accessory (Q50R Wheel Trim Kit) - Designed specifically for Quickie models, this durable trim kit enhances safety and customisation for your power chair.
- Hero Medical Comfy Lite Self-Propelled Wheelchair - A user-friendly foldable wheelchair that combines lightweight construction with superior seating comfort — ideal for long-term use and community outings.
Why Wheelchairs Matter
The right manual or electric wheelchair can completely transform mobility and quality of life, whether for long-term users, carers, or people recovering from injury or surgery.
Our wheelchairs are chosen to:
- Enhance independence indoors and outdoors
- Provide ergonomic support and easy manoeuvrability
- Reduce strain for both users and carers
- Deliver durable, long-term reliability with lightweight construction
- Support diverse needs, from everyday use to complex seating and positioning
Each model combines comfort, portability, and clinical reliability — because safe, easy mobility shouldn’t be complicated.
The Platinum Health Supply Promise
We don’t just supply wheelchairs, we supply confidence and care. Every motorised wheelchair and manual model we offer is built for performance, comfort, and peace of mind.
With fast Australia-wide delivery, NDIS funding support, in-home trials, and our Price Match Guarantee, Platinum Health Supply is your trusted partner in independence.
Funding Support for Manual and Electric Wheelchairs
Platinum Health Supply supports NDIS, My Aged Care, and Home Care Package (HCP) funding for all wheelchairs and related accessories.
Our expert team can assist with quotes, funding documentation, and product selection to ensure your manual wheelchair, electric wheelchair, or automatic wheelchair for sale meets all eligibility and safety requirements.
We make the process simple, compliant, and stress-free, so you can focus on mobility, not paperwork.
Take the Next Step
Explore our Wheelchairs Collection to find your perfect manual or electric wheelchair, whether you need a compact travel model, a foldable chair for transport, or a high-performance motorised wheelchair for daily use.
You can also visit our Epping Showroom to test our best selling wheelchairs in person. Our mobility experts will help you compare models, explore features, and ensure you find the perfect fit for your needs.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
